Data & Account Deletion

You can ask us to delete your personal data, and any account you hold in the SY Capital app or website, at any time. You do not need the app installed to do so.

• Email info@sycapitalestates.com with the subject "Data deletion request".
• Give the name, email address and/or phone number you used with us, so we can find your records.
• If you registered through Facebook, Instagram or a Google lead form, say so. It helps us find your records.

If you have an account in a SY Capital app, you can also delete it from the app’s account settings. That has the same effect as emailing us.

• We confirm receipt within 3 working days and may ask you to verify that the request comes from you.
• We complete the deletion within 30 days and confirm by email.
• We delete your account, your contact details, enquiries, messages, preferences and marketing records from our website database and CRM, and ask our service providers to do the same.
• You stop receiving marketing from us immediately.

If you completed a real estate transaction with us, UAE anti-money-laundering law and RERA rules require us to keep the records of that transaction (identity documents, contracts and payment records) for at least five years. We keep them securely, only for that legal purpose, and delete them when the period ends.

Aggregated analytics, which do not identify you, are not affected.

If you only want us to stop contacting you, use the unsubscribe link in any email, reply "STOP" on WhatsApp, or tell any advisor. Your other rights are explained in our Privacy Policy.